1. Information We May Collect
We may collect and process personal information when you use this website, contact us or interact with our services.
This may include:
- Contact information such as your name, email address, telephone number, company name and postal address.
- Information you choose to provide when completing forms, making enquiries, requesting services, registering for updates or otherwise communicating with us.
- Details contained within emails, messages or other correspondence you send to us.
- Technical information such as your IP address, browser type, operating system, device information, referral source and information about how you use the website.
- Cookie and similar technology data used to support website functionality, security, performance and, where applicable, analytics or marketing.
- Information relating to transactions, bookings, registrations, applications or other services where such features are provided.
We do not generally seek to collect special category personal data unless this is appropriate or necessary for a particular service, or you choose to provide such information to us.
2. How We May Collect Information
Personal information may be collected:
- Directly from you when you complete a form, send an email, telephone us, subscribe to communications or otherwise contact us.
- Automatically when you use the website, for example through server logs, cookies or similar technologies.
- Through third-party services where you choose to interact with us using those services.
- From other appropriate sources where this is lawful and relevant to the services being provided.
3. How We May Use Your Information
Depending on the circumstances, personal information may be used to:
- Respond to enquiries, messages and requests.
- Provide, administer or manage services.
- Take steps requested by you before entering into an agreement or provide services under an existing agreement.
- Process registrations, bookings, applications, transactions or other requests where applicable.
- Maintain appropriate business and administrative records.
- Improve the website, services and user experience.
- Monitor website performance, reliability, usage and security.
- Help prevent fraud, spam, misuse or other malicious activity.
- Send marketing communications where permitted and where applicable.
- Comply with legal, regulatory, accounting or reporting requirements where applicable.
- Establish, exercise or defend legal rights where reasonably necessary.
4. Lawful Bases for Processing
Where UK data protection law applies, personal information will normally only be processed where an appropriate lawful basis is available.
Depending on the circumstances, this may include:
- Consent – where you have actively agreed to a particular use of your personal information, such as receiving certain marketing communications or allowing non-essential cookies.
- Legitimate Interests – where processing is reasonably necessary for legitimate business interests, such as responding to enquiries, operating the website, maintaining security or administering services, provided those interests are not overridden by your rights.
- Contractual Necessity – where processing is necessary to take steps at your request before entering into a contract or to perform a contract with you.
- Legal Obligation – where processing is necessary to comply with applicable legal or regulatory requirements.
Where processing relies on consent, you may normally withdraw that consent at any time.
5. Storage and Security
We aim to use reasonable and appropriate technical and organisational measures to help protect personal information against unauthorised access, alteration, disclosure, accidental loss, misuse or destruction.
The measures used may vary depending on the nature of the website, the services provided and the type of information being processed.
No website, online service or method of electronic transmission can be guaranteed to be completely secure.
6. How Long Information May Be Kept
Personal information may be retained for as long as reasonably necessary for the purpose for which it was collected or for another lawful purpose.
The period for which information is retained may depend on factors such as:
- The nature of our relationship with you.
- The type and sensitivity of the information.
- Whether the information is required to provide an ongoing service.
- Legal, accounting, tax, insurance or regulatory requirements where applicable.
- Whether the information may reasonably be required in connection with a dispute or legal claim.
Information that is no longer required may be deleted, anonymised or otherwise disposed of where appropriate.
7. Sharing Your Information
We do not normally sell or rent personal information.
Where reasonably necessary, personal information may be shared with third parties who support the operation of the website, services or business.
These may include:
- Website hosting and infrastructure providers.
- Email hosting and email delivery providers.
- Contact form and communication services.
- Website analytics providers.
- Security, spam prevention and fraud prevention services.
- Cloud storage, backup and IT service providers.
- Customer relationship management, booking or administration services where applicable.
- Payment providers where payments are accepted.
- Email marketing providers where such services are used.
- Professional advisers such as accountants, insurers, solicitors or consultants where appropriate.
Where another organisation processes personal information in connection with our services, appropriate data protection arrangements may apply where required by law.
Personal information may also be disclosed where required by law, regulation, court order or another lawful authority, or where reasonably necessary to protect legal rights or the rights and safety of others.
8. International Transfers
Some third-party service providers may process or store personal information outside the United Kingdom.
Where an international transfer is subject to restrictions under applicable data protection law, appropriate safeguards or transfer arrangements may apply where required.
Depending on the circumstances, these may include applicable adequacy arrangements, contractual safeguards or another lawful transfer mechanism.
9. Cookies and Similar Technologies
This website may use cookies and similar technologies to support website functionality, security, performance and, where applicable, analytics or marketing.
These may include:
- Essential cookies – used where necessary for the website to function or provide a service you have requested.
- Analytics cookies – where applicable, used to understand how visitors use the website and help improve its performance.
- Functional cookies – where applicable, used to support additional features, preferences or embedded content.
- Marketing cookies – where applicable, used to measure marketing activity or provide relevant advertising.
The cookies and similar technologies used will depend on the features and third-party services present on the website.
Where consent is required by applicable law, appropriate consent should be obtained before non-essential cookies or similar technologies are used.
Where cookie preference controls are available on the website, you may use them to manage your choices. You can also manage or delete cookies through your browser settings, although doing so may affect some website functionality.
10. Analytics
The website may use analytics services, such as Google Analytics or similar tools, where such services are enabled.
Analytics may be used to help understand how visitors use the website and to improve its content, usability or performance.
Information collected may include details such as device type, browser, approximate location, pages visited, referral source and interactions with the website.
Where consent is required by applicable law, analytics technologies may be subject to appropriate consent controls.
Where possible, analytics information may be aggregated or pseudonymised.
11. Embedded Content
The website may contain embedded content provided by third parties, such as:
- Videos.
- Maps.
- Social media content.
- Booking systems.
- Forms or other interactive services.
Embedded content may behave in a similar way to visiting the relevant third-party website directly.
Third-party providers may collect information and may use cookies or similar technologies in accordance with their own policies.
Where required by applicable law, non-essential embedded services or associated technologies may be subject to consent controls.
We do not control the privacy practices of third-party providers and recommend reviewing their privacy information where appropriate.
12. External Links and Downloads
The website may contain links to external websites or downloadable files provided for information or convenience.
We are not responsible for the content, availability, security or privacy practices of third-party websites.
Before providing personal information to another website or service, you may wish to review its privacy policy and terms.
Users should take appropriate precautions when downloading or opening files from the internet.
13. Contact Forms and Enquiries
Where contact forms or other enquiry methods are provided, information you submit may be processed so that your enquiry or request can be received, managed and responded to.
Submitting an enquiry does not automatically mean that you have agreed to receive marketing communications.
Information submitted through forms may also be processed by website hosting, email delivery, spam prevention or other service providers where reasonably necessary to deliver or manage the enquiry.
14. Mailing Lists and Marketing Communications
Where newsletters, updates or other marketing communications are offered, contact details may be used to send information that may be relevant to you.
Where required by applicable law, marketing communications will be subject to the relevant consent, opt-out or other legal requirements.
In some circumstances, marketing may be permitted without specific prior consent where applicable law provides another basis for doing so.
You may normally unsubscribe from marketing communications using an unsubscribe facility provided in the communication or by contacting the organisation directly.
Choosing not to receive marketing communications does not necessarily prevent service-related or administrative communications from being sent where these remain necessary.
15. Social Media
The website may contain links to social media profiles or features provided by social media platforms.
If you visit or interact with those services, the relevant provider may collect and process information in accordance with its own privacy policy.
We do not control how third-party social media platforms collect or use information through their own services.
16. Payments and Transactions
Where the website allows payments, purchases, donations or other financial transactions, personal information may be processed for purposes connected with handling the transaction, providing the requested service, maintaining appropriate records or meeting legal or accounting requirements where applicable.
Payment information may be handled by third-party payment providers rather than being stored directly by the website operator.
The information collected and providers involved will depend on the payment or transaction services used by the particular website.
17. Registrations, Accounts and Member Areas
Where the website provides registrations, user accounts, memberships or restricted areas, personal information may be processed to create and manage accounts, provide access to services, communicate with users or maintain security.
Additional information may be collected where reasonably necessary to provide the relevant service.
Where account facilities are provided, users should take reasonable care to keep their login details secure.
18. Bookings, Applications and Submissions
Where the website allows bookings, applications, registrations, submissions or similar requests, information supplied may be processed for purposes connected with reviewing, administering or responding to that request.
The type of information collected will depend on the particular service being provided.
Where third-party systems are used to provide these features, information may also be processed by those providers in accordance with their own privacy practices.
19. Children and Young People
The website is not generally intended to collect personal information from children unless this is appropriate for a particular service.
Where a website or service is specifically intended for children or young people, additional privacy information, consent arrangements or safeguards may be required depending on the circumstances.
If you believe a child has provided personal information inappropriately, please contact the organisation operating the website.
20. Your Data Protection Rights
Where UK data protection law applies, you may have rights in relation to your personal information.
Depending on the circumstances and the lawful basis being used, these may include the right to:
- Request access to personal information held about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information where applicable.
- Request restriction of processing in certain circumstances.
- Object to certain types of processing.
- Withdraw consent where processing relies on consent.
- Receive certain personal information in a portable format where applicable.
Not all rights apply in every circumstance, and some rights may be subject to legal conditions or exemptions.
If you wish to exercise a data protection right, please contact the organisation using the contact details provided on this website.
21. Automated Decision-Making
Personal information is not normally expected to be used to make decisions about individuals based solely on automated processing that produces legal or similarly significant effects.
Where such processing is used, additional information about the processing and any relevant rights may be provided where required by applicable law.
22. Providing Personal Information
In some circumstances, providing certain personal information may be necessary in order to receive a service, enter into an agreement, complete a transaction or comply with a legal requirement.
Where information is required, failure to provide it may mean that the relevant service, request or transaction cannot be completed.
Where information is optional, this may be indicated at the point at which it is collected.
23. Complaints
If you have concerns about how personal information is collected or used, you may contact the organisation operating this website so that the matter can be reviewed.
Where UK data protection law applies, you may also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.
24. Changes to This Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in legislation, technology, website features, services or business practices.
Any updated version may be published on this page together with a revised date.
25. Contact Us
The organisation responsible for operating this website will usually be the data controller for personal information processed through the website, unless another arrangement applies.
If you have any questions about this Privacy Policy, how personal information is used or your data protection rights, please contact us using the contact details provided on this website.
Last Updated: 18th August 2026
